In my experience being nice to customer reps costs you hours vs. being a polite but a bit short and very direct with them. If it takes too long (this usually h

In my experience being nice to customer reps costs you hours vs. being a polite but a bit short and very direct with them. If it takes too long (this usually happens around the 60th minute) I tend to escalate to asking to terminate my contract right then and there. Sometimes I do, but most often it suddenly is possible to fix the problem or to make some reasonable accomodation.