Reads to me like the airline industry is trotting out it's PR team to try and prevent regulatory reform of their customer-hostile practices. If you watch the pr

Reads to me like the airline industry is trotting out it's PR team to try and prevent regulatory reform of their customer-hostile practices. If you watch the press session with Dr. Dao's lawyer, he framed the attack on Dao as only the most extreme example of the pattern of mistreatment and disregard airlines have for their customers.