Actually it sounds like they broke their own rules which seem to not allow removal of passengers for crew (but do allow it for overbooking, which is a different

Actually it sounds like they broke their own rules which seem to not allow removal of passengers for crew (but do allow it for overbooking, which is a different situation): http://www.nakedcapitalism.com/2017/04/united-passenger-removal-reporting-management-fail.html http://www.nakedcapitalism.com/2017/04/united-passenger-remo...