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Say you have a money back guarantee period (30 days seems reasonable), and if they push and you feel it's worth it still, offer to extend the money back guarant
by hawkice 9y ago
Say you have a money back guarantee period (30 days seems reasonable), and if they push and you feel it's worth it still, offer to extend the money back guarantee period. If someone wants a thing but absolutely will not pay for it, that's typically resolved by them not getting it.
- sherm8n 9y agoHmm, is there a reason for NOT offering a guarantee?
- hawkice 9y agoI'm not aware of any good reasons, but I think GAAP standards say you can't recognize the revenue until the returns period ends? I think standard wisdom is to not have an official policy so as to keep the books simple (and maybe to avoid the downside I can't think of for returns periods) but use refunds pretty aggressively in support?
- GoldenMonkey 9y agoYour company should be on cash-basis accounting. Unless you have a need for accrual based. When you file corporate taxes, you list the method of accounting you are using. Cash basis: Cash in hand, recognized. Cash out, recognized. Keeps it simple :)