I agree. It is always important to remember that to most "normal people" this stuff - the Internet, the web, their smartphone apps - are a huge clumpy ball of

I agree. It is always important to remember that to most "normal people" this stuff - the Internet, the web, their smartphone apps - are a huge clumpy ball of undifferentiated "magic". And that's not because they're stupid people, but because this stuff really is quite complicated and most people already have plenty of other things to worry about.