So basically you can be lucky - or not. IIRC my boss wasted a few hours on the phone with two MS employees - spread over a week or two because their accounting

So basically you can be lucky - or not. IIRC my boss wasted a few hours on the phone with two MS employees - spread over a week or two because their accounting and customer service teams couldn't speak together it seems. I however was lucky, some tool I had bought was missing from my Windows Store account, after contacting them they contacted me back and I had it fixed within 20 minutes or something.