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> All that's required is a visit to a service centre. Doesn't seem like a big deal. This is probably true for now when the Teslas in production are mostly in t
by problems 9y ago
> All that's required is a visit to a service centre. Doesn't seem like a big deal.
This is probably true for now when the Teslas in production are mostly in the hands of people who can work out time and have a job secure enough to allow for that kind of thing.
Tesla keeps having issues like this - and if they don't fix it by the time the Model 3 hits, this kind of thing could be their killer. They're basically throwing money at the problem right now - and I could be wrong, but that probably won't scale so well. They really need to up the ante on their quality control.
EDIT: Wow, some serious Tesla fan boys around here... should have expected that I guess.
- function_seven 9y ago> I could be wrong, but that probably won't scale so well. This is an extremely common, routine even, thing that happens in the automotive industry. Every make and model of car has recalls from time to time, for issues just as minor as this. It scales.
- problems 9y agoMost of those manufacturers don't have to ship a car out-of-country to get it serviced though. Which - at least in my country is what Tesla has been doing.
- function_seven 9y agoOk, that wouldn’t scale at all! But I imagine that if sales of that car increase in your country, then Tesla would build a service center there to save money. At this (small) scale, it’s probably cheaper to ship and fix than it is to staff up a service center.
- problems 9y agoAre they planning to build out a full dealership network for their more consumer oriented stuff or are they still sticking with their direct-to-consumer model?
- function_seven 9y agoI don’t know the answer to that. All signs point toward maintaining the direct-to-consumer model. But that doesn’t preclude them building out a service-center network. The sales can be direct, but the service can be local.
- function_seven 9y agoRegarding your edit. I imagine the downvotes are in response to the hand-wringing statement about people who don’t have secure jobs being unable to get their cars fixed. This isn’t different from any other car that gets recalled. And recalls happen all the time across the industry.
- problems 9y agoIf you have to go without your car for several days at a time - unlike other manufacturers - that's common for Tesla right now, that'd be a bigger problem for people who don't have access to a car otherwise. Or for Tesla to buy everyone rentals every time a situation like that happens. Just speaking based on 3rd party hearings about Tesla service.
- kirillzubovsky 9y agoVery true, but we're talking about here and now, and given the near-future, and not the time when Tesla hits a billion cars on the road. It's a good concern though, and I am sure they are well aware. Anecdotally, our Camry broke down today, and sucked up hours of our time, and still isn't fixed. No magical genie appeared to take it to service for me, so time sucked up on my end is just as much as any other service. At least Tesla requires virtually no maintenance, outside of occasional bugs and tires.
- csydas 9y agoWell, I think the parent comment was more about the relatievly limited number of certified repair centers that Tesla has and the numerous stories about extremely long delays for repairs and part shipping that have been covered in major news and media. No one is expecting it to be fixed immediately without having to go to a service center, but the idea of 50,000+ Tesla cars having to suddenly go in for service when service centers are limited and have a history of slow repair times certainly would give me pause too - the difference between your Camry and a Tesla is that you could take your Camry to any of dozens of service centers or mechanics in your area. Even rural towns will likely have multiple garages that can work on most vehicles. This isn't the case with Tesla, even in heavily populated areas.