4 ms·

This incident occurred when the paying customer was already seated on the plane. Normal overbooking negotiations happen at the gate. There are no goons draggi

This incident occurred when the paying customer was already seated on the plane. Normal overbooking negotiations happen at the gate. There are no goons dragging you out of the airport in a normal overbooking situation.

benmmurphy 10y ago
this is the big mistake that united/republic made. if you deny boarding before the gate the passenger has very little recourse. if they try and run the gate they are going to get very little sympathy. however, once the passenger is seated they suddenly have the option of not moving which is going to cause lots of problems. i don't travel much and i've been on a flight where they have deboarded people after people had seated so i don't think this is that uncommon. we also thought it was a really good deal. like ~200 EUR + accommodation for the night + ticket for the next day but none of us could take it because we had luggage in the hold.
- FireBeyond 10y ago
  Yes, because European airlines are a lot nicer in that regard. "200 EUR" (or whatever amount). In the US you hear "offered $800 compensation". It's not cash. It's a voucher for use only on that airline, only within 12 months, and only on select full-fare ticket classes. So an $800 ticket may only get you another round flight from Chicago to Louisville (around 500km/300mi).
  - mikeash 10y ago
    Yeah, the compensation offered by American airlines is a joke. There have been many times where I could have easily volunteered to be bumped, but I've never bothered to volunteer because I'm effectively being asked to do so for free. I don't fly frequently enough on the same airline for those vouchers to be worth anything to me. Offer me some cold, hard cash, and that would completely change the game. I have, very rarely, seen airlines resort to that if the vouchers don't do the trick. I'd be utterly shocked if an offer of $800 cash couldn't produce four volunteers on a fully loaded plane.
  - chimeracoder 10y ago
    > In the US you hear "offered $800 compensation". It's not cash. It's a voucher for use only on that airline, only within 12 months, and only on select full-fare ticket classes. So an $800 ticket may only get you another round flight from Chicago to Louisville (around 500km/300mi). This is wrong. By Department of Transportation rules, the airlines is required to pay up to 400% (max of $1,300) for an involuntary rebooking that results in a two-hour delay or more. Airlines might try to get you to accept less by offering voluntary rebooking for less, but if they bump you involuntarily, that's what they're required to pay, and it's not sufficient to offer only a voucher with restrictions. European airlines pull the same sorts of tricks to try to reduce the amount that they pay out, or to get travelers to accept vouchers instead. It's not limited to the US.
  - tarlinian 10y ago
    I don't really get the complaints about the vouchers. Every airline offers are good for any ticket directly sold by them...(there are specific ticket classes that cannot be booked directly with the airline that will not be allowed, but a normal person cannot get those except through vacation packages). This only comes up as a problem if you buy a vacation package through the airline and want to use the voucher to pay for the tickets. Usually you'll end up having to pay more in order to bump the ticket class up in that case, but not $800 for a short haul flight.
    - chillwaves 10y ago
      Because an $800 voucher is not the same as $800? I'm sure you understand the difference.
  - 24gttghh 10y ago
    $800 for Chicago to Louisville is a bad example. I can get a round-trip flight tonight between the two for $200... $800 round trip is like Boston to Hawai'i next week.($822 from next monday to the 1st of May). That's 8,081km/5,021 miles. It honestly wouldn't be that bad.
    - FireBeyond 10y ago
      No you can't - at least not with a voucher. I found the flight you're looking at: " Chicago to Louisville O'Hare Intl. (ORD) to Louisville Intl. (SDF) American Airlines 3520 operated by Envoy Air As American Eagle Economy / Coach (V) Canadian Regional Jet 700 " V class is "Discount Coach". (http://www.cwsi.net/united.htm http://www.cwsi.net/united.htm) Only full-fare refundable ticket classes are eligible for voucher use. In essence, "Y" class: "1st Tier Economy. Full Fare unrestricted coach class". In fact you couldn't fly ORD to SDF at all on a voucher because every seat on the "dba Express" carrier flights are "Discount Coach" or "Deep Discount Coach". If anything, this proves my point. Because an $800 voucher sounds great, until you realize this. Your other example? https://www.expedia.com/Flights-Search?trip=roundtrip&leg1=from:Boston%20(BOS),to:Kailua-Kona,%20HI,%20United%20States%20(KOA),departure:05/02/2017TANYT&leg2=from:Kailua-Kona,%20HI,%20United%20States%20(KOA),to:Boston%20(BOS),departure:05/04/2017TANYT&passengers=adults:1,children:0,seniors:0,infantinlap:Y&options=carrier%3AUA%2Ccabinclass%3Apremium%2Cnopenalty%3AY&mode=search&origref=www.expedia.com https://www.expedia.com/Flights-Search?trip=roundtrip&leg1=f... No, you're looking at $2,600+ for BOS-KOA return that's eligible for voucher use (not sure if you can use a voucher as part payment).
mikeash 10y ago
It's trivial. Announce over the PA that you need X volunteers and you're offering $Y for it, and anyone who's interested should push the flight attendant call button. If you don't get enough people, keep increasing $Y until you do.
hueving 10y ago
I've been on delta flights where flight attendants came onto the plane and started the bidding process in this same exact scenario (last minute crew). I picked up a $600 voucher to arrive at my destination at the same time (different layover).

benmmurphy 10y ago

this is the big mistake that united/republic made. if you deny boarding before the gate the passenger has very little recourse. if they try and run the gate they are going to get very little sympathy. however, once the passenger is seated they suddenly have the option of not moving which is going to cause lots of problems. i don't travel much and i've been on a flight where they have deboarded people after people had seated so i don't think this is that uncommon. we also thought it was a really good deal. like ~200 EUR + accommodation for the night + ticket for the next day but none of us could take it because we had luggage in the hold.

FireBeyond 10y ago
Yes, because European airlines are a lot nicer in that regard. "200 EUR" (or whatever amount). In the US you hear "offered $800 compensation". It's not cash. It's a voucher for use only on that airline, only within 12 months, and only on select full-fare ticket classes. So an $800 ticket may only get you another round flight from Chicago to Louisville (around 500km/300mi).
- mikeash 10y ago
  Yeah, the compensation offered by American airlines is a joke. There have been many times where I could have easily volunteered to be bumped, but I've never bothered to volunteer because I'm effectively being asked to do so for free. I don't fly frequently enough on the same airline for those vouchers to be worth anything to me. Offer me some cold, hard cash, and that would completely change the game. I have, very rarely, seen airlines resort to that if the vouchers don't do the trick. I'd be utterly shocked if an offer of $800 cash couldn't produce four volunteers on a fully loaded plane.
- chimeracoder 10y ago
  > In the US you hear "offered $800 compensation". It's not cash. It's a voucher for use only on that airline, only within 12 months, and only on select full-fare ticket classes. So an $800 ticket may only get you another round flight from Chicago to Louisville (around 500km/300mi). This is wrong. By Department of Transportation rules, the airlines is required to pay up to 400% (max of $1,300) for an involuntary rebooking that results in a two-hour delay or more. Airlines might try to get you to accept less by offering voluntary rebooking for less, but if they bump you involuntarily, that's what they're required to pay, and it's not sufficient to offer only a voucher with restrictions. European airlines pull the same sorts of tricks to try to reduce the amount that they pay out, or to get travelers to accept vouchers instead. It's not limited to the US.
- tarlinian 10y ago
  I don't really get the complaints about the vouchers. Every airline offers are good for any ticket directly sold by them...(there are specific ticket classes that cannot be booked directly with the airline that will not be allowed, but a normal person cannot get those except through vacation packages). This only comes up as a problem if you buy a vacation package through the airline and want to use the voucher to pay for the tickets. Usually you'll end up having to pay more in order to bump the ticket class up in that case, but not $800 for a short haul flight.
  - chillwaves 10y ago
    Because an $800 voucher is not the same as $800? I'm sure you understand the difference.
- 24gttghh 10y ago
  $800 for Chicago to Louisville is a bad example. I can get a round-trip flight tonight between the two for $200... $800 round trip is like Boston to Hawai'i next week.($822 from next monday to the 1st of May). That's 8,081km/5,021 miles. It honestly wouldn't be that bad.
  - FireBeyond 10y ago
    No you can't - at least not with a voucher. I found the flight you're looking at: " Chicago to Louisville O'Hare Intl. (ORD) to Louisville Intl. (SDF) American Airlines 3520 operated by Envoy Air As American Eagle Economy / Coach (V) Canadian Regional Jet 700 " V class is "Discount Coach". (http://www.cwsi.net/united.htm http://www.cwsi.net/united.htm) Only full-fare refundable ticket classes are eligible for voucher use. In essence, "Y" class: "1st Tier Economy. Full Fare unrestricted coach class". In fact you couldn't fly ORD to SDF at all on a voucher because every seat on the "dba Express" carrier flights are "Discount Coach" or "Deep Discount Coach". If anything, this proves my point. Because an $800 voucher sounds great, until you realize this. Your other example? https://www.expedia.com/Flights-Search?trip=roundtrip&leg1=from:Boston%20(BOS),to:Kailua-Kona,%20HI,%20United%20States%20(KOA),departure:05/02/2017TANYT&leg2=from:Kailua-Kona,%20HI,%20United%20States%20(KOA),to:Boston%20(BOS),departure:05/04/2017TANYT&passengers=adults:1,children:0,seniors:0,infantinlap:Y&options=carrier%3AUA%2Ccabinclass%3Apremium%2Cnopenalty%3AY&mode=search&origref=www.expedia.com https://www.expedia.com/Flights-Search?trip=roundtrip&leg1=f... No, you're looking at $2,600+ for BOS-KOA return that's eligible for voucher use (not sure if you can use a voucher as part payment).

mikeash 10y ago

It's trivial. Announce over the PA that you need X volunteers and you're offering $Y for it, and anyone who's interested should push the flight attendant call button. If you don't get enough people, keep increasing $Y until you do.

hueving 10y ago

I've been on delta flights where flight attendants came onto the plane and started the bidding process in this same exact scenario (last minute crew). I picked up a $600 voucher to arrive at my destination at the same time (different layover).