Exactly. Nobody wants to use JIRA. At one of my employers we had a dedicated employee to "manage" our JIRA install. They also managed a team of consultants that

Exactly. Nobody wants to use JIRA. At one of my employers we had a dedicated employee to "manage" our JIRA install. They also managed a team of consultants that took care of developing custom features and maintenance of the JIRA server(s), which went down often. Pivotal Tracker for life!