"There are some customers you just don't want." The 80/20 offhand calculation of 80% of obligations can be traced to 20% of customers is pertinent. Or, as I le

"There are some customers you just don't want." The 80/20 offhand calculation of 80% of obligations can be traced to 20% of customers is pertinent. Or, as I learned over time, trying to save a drowning person without the help of a flotation device just might pull you down into the abyss as well, good intentions not withstanding.