When thinking about how higher-level stuff can go(without AGI etc), programmers meet the limit at understanding the customer and explaining it to the machine, w

When thinking about how higher-level stuff can go(without AGI etc), programmers meet the limit at understanding the customer and explaining it to the machine, which leaves them quite a lot of work. But DevOps ? wasn't/ins't it always just a matter of time, for most small/medium sites, until someone hides all of the complexity behind a nice, smart interface and leave very little for people to do?