Agreed. I've been a Bose customer for over the past decade, buying a new pair of headphones every couple years. While I get that people criticize them for a num

Agreed. I've been a Bose customer for over the past decade, buying a new pair of headphones every couple years. While I get that people criticize them for a number of good reasons, I don't mind paying a bit more for a premium product that I use daily. That they offered great discounts for returned/broken headphones has kept me a customer for a long time. In the next year or two I'll probably be getting a new pair of wireless headphones, as that seems to be clearly the way that things are going. Bose would have been a simple choice, but now they're not. As a customer it's frustrating to see companies whose products I enjoy using compromise my trust in them with such short sighted actions.