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> But research shows that forcing workers to appear more pleasant and more cheerful than they actually feel can lead to a whole host of negative consequences—fr
by Safety1stClyde 9y ago
> But research shows that forcing workers to appear more pleasant and more cheerful than they actually feel can lead to a whole host of negative consequences—from emotional exhaustion to withdrawal.
"Research shows", yet even the article linked to at the end of the sentence above doesn't support what this claims.
- deleted 9y ago[deleted]
- SocratesV 9y agoDoesn't it? > A new study led by a Michigan State University business scholar suggests customer-service workers who fake smile throughout the day worsen their mood and withdraw from work, affecting productivity. EDIT: formatting