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We've been using FastSpring for ThinkCode.TV since day one. They are a very good choice. In my opinion, their main weaknesses are: * Relatively expensive if y

We've been using FastSpring for ThinkCode.TV since day one. They are a very good choice. In my opinion, their main weaknesses are: * Relatively expensive if you sell low priced items like we do (there is a $0.75 transaction minimum). * Their anti-fraud algorithm requires customers to complete a huge form before allowing a purchase. This has been, in my experience, a major turn-off for customers. * No support for recurring billing. * Their upload applet is a nightmare if you are uploading large files like we do (e.g., 150+ Mb files). Transactions fail all the time. Other than that, they are a good choice.

kenfastspring 16y ago
Hope you won't mind the comments here: Regarding the huge form, while I know you'd like smaller, I would like to say it is pretty standard for online purchases. Name, Address info, phone in some cases, and email address. Recurring billing is coming. The upload applet works great for most, but I agree some have problems with it. The real reason things have moved beyond just simple FTP is that files aren't hosted on simple servers any longer. When things move to cloud computing, adding a file to the cloud is much more complex than the old days of just FTP'ing it into a directory. While we are continuing to work to make it better, anytime a client does have problems, we are quick with some other options, including we can pull the files down and load them for you. Ken White, Chief Customer Service Officer FastSpring E-Commerce
- acangiano 16y ago
  > Hope you won't mind the comments here: I appreciate them. :) > Regarding the huge form, while I know you'd like smaller, I would like to say it is pretty standard for online purchases. Name, Address info, phone in some cases, and email address. I agree for CC processing. However, for PayPal orders, people expect a quick payment. AFAIK our PayPal customers still need to fill in all the info. > Recurring billing is coming. Awesome. This will allow us to implement a better business model. > anytime a client does have problems, we are quick with some other options, including we can pull the files down and load them for you. I can attest that you've usually been helpful when it came to performing operations on S3 for us. Direct access to S3 (for technical users like us) would really be beneficial though.

kenfastspring 16y ago

Hope you won't mind the comments here: Regarding the huge form, while I know you'd like smaller, I would like to say it is pretty standard for online purchases. Name, Address info, phone in some cases, and email address. Recurring billing is coming. The upload applet works great for most, but I agree some have problems with it. The real reason things have moved beyond just simple FTP is that files aren't hosted on simple servers any longer. When things move to cloud computing, adding a file to the cloud is much more complex than the old days of just FTP'ing it into a directory. While we are continuing to work to make it better, anytime a client does have problems, we are quick with some other options, including we can pull the files down and load them for you. Ken White, Chief Customer Service Officer FastSpring E-Commerce

acangiano 16y ago
> Hope you won't mind the comments here: I appreciate them. :) > Regarding the huge form, while I know you'd like smaller, I would like to say it is pretty standard for online purchases. Name, Address info, phone in some cases, and email address. I agree for CC processing. However, for PayPal orders, people expect a quick payment. AFAIK our PayPal customers still need to fill in all the info. > Recurring billing is coming. Awesome. This will allow us to implement a better business model. > anytime a client does have problems, we are quick with some other options, including we can pull the files down and load them for you. I can attest that you've usually been helpful when it came to performing operations on S3 for us. Direct access to S3 (for technical users like us) would really be beneficial though.