Have you considered the thousands of problems those people have to solve? The many phone-calls they have do to get people to receive the benefits they are entit

Have you considered the thousands of problems those people have to solve? The many phone-calls they have do to get people to receive the benefits they are entitled to? Or prevent them from losing them? Google doesn't have to do any of that. People working in the perimeter of "social work" for the state generally do a lot to help people, who, for whatever reason, are often sabotaging themselves.