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"The customer is frequently misinformed." - More realistic variation I came across, can't remember attribution, paraphrased anyway.
by 6stringmerc 10y ago
"The customer is frequently misinformed." - More realistic variation I came across, can't remember attribution, paraphrased anyway.
- TallGuyShort 10y ago"The customer hired you for a reason." Make their needs a priority and don't talk to them like they're idiots, but by all means recognize when you're the expert who needs to make the right things happen for them to be successful.
- 6stringmerc 10y ago"There are some customers you just don't want." The 80/20 offhand calculation of 80% of obligations can be traced to 20% of customers is pertinent. Or, as I learned over time, trying to save a drowning person without the help of a flotation device just might pull you down into the abyss as well, good intentions not withstanding.
- vacri 10y agoThe version I preferred was "the customer is not always right, but has a right to be heard".