We have some events connected and we are using Intercom, so it is being tracked, yes. I need to give some background I guess. Our platform is a codeless develo

We have some events connected and we are using Intercom, so it is being tracked, yes. I need to give some background I guess. Our platform is a codeless development framework for mobile apps. So it is not easy process for users to actually make their goal come true = build the custom app they want. This is where our support would come in handy, but we need to talk to the user first, to find out what app he wants to develop. Then we could even prove him it is possible, by simply developing it in a few hours. But we haven't found a formula to make those enterprise users actually start talking to us...