The very definition of a product is an artifact that doesn't require a human relationship. If you need to be in touch with the people that made it or maintain

The very definition of a product is an artifact that doesn't require a human relationship. If you need to be in touch with the people that made it or maintain it, that's called consulting. (You may want to be in closer contact, for instance, to shape the direction of the Linux kernel or something. But you don't need to have such a relationship to use Linux.) Excellence in product design means anonymity for the people who made it.