There can absolutely be a service around customer service. I'm a little wary about whether there can be a business around customer service or not. Note http://g

There can absolutely be a service around customer service. I'm a little wary about whether there can be a business around customer service or not. Note http://gethuman.com http://gethuman.com. It doesn't incorporate the Twitter / Facebook component of what you're talking about, but it does show how to get ahold of a company by phone. I'm not sure what, if any, business model they have in place. On the other hand, http://getsatisfaction.com http://getsatisfaction.com is focused on customer service, and I believe they have a business model in place. I think your best bet would be to do some early-stage customer development / validation (which it looks like you're doing?) on it, and see if you can develop a minimum viable product that people would pay for.