Bezos can say whatever he wants about eternal 'Day 1', FBA and FMA are 'Day 2' features to the core: they're fragile, anti-customer features that only serve Ama

Bezos can say whatever he wants about eternal 'Day 1', FBA and FMA are 'Day 2' features to the core: they're fragile, anti-customer features that only serve Amazon's logistical needs at the expense of customers. If anything, Amazon falls victim to data-as-proxy (which he also decries) in thinking these features are good. The Bezos letter to shareholders is a good illustration of what Amazon should be doing, not what they are, and why they're currently struggling as a business. When Amazon puts their operations and money where their mouth is, I might believe them.