They did. They moved the passenger and asked them to return. They refused, which is why they were moved out of the way. Exit rows are easy to distinguish. Firs

They did. They moved the passenger and asked them to return. They refused, which is why they were moved out of the way. Exit rows are easy to distinguish. First 3 rows of the cabin are usually economy plus (maybe 5 with United). I don't like it either, but it's pretty clear and it's not unreasonable for an airline to ask you to sit in the seat number you're ticketed in...