>> Elsewhere in the travel industry — hotels and car rental agencies, for example — these abuses do not exist because there is actual competition. But airlines

>> Elsewhere in the travel industry — hotels and car rental agencies, for example — these abuses do not exist because there is actual competition. But airlines are simply not naturally competitive. Is this really so? I tend to believe that, smartphones with camera and the cam apps are having their wonder in that they fix "abuses" of companies and institutions by bring them to light. Maybe hotels and car rental agencies don't have much do disguise but still can abuse, like in poor car maintenance for car rentals, or food quality or cleaning for hotels.