You can't teach people, you can't train people, you can't show anything over a phone or a chat. I'm going to challenge that. If you need direct, synchronous, f

You can't teach people, you can't train people, you can't show anything over a phone or a chat. I'm going to challenge that. If you need direct, synchronous, face-to-face communication in order to teach or train, I have to question the quality of your documentation. I would also question whether the people with whom you are engaging in direct face-to-face communication are being trained adequately. For many people, verbal communication isn't the most effective way of teaching. They would rather have a written document that they can refer to, over and over again, as they learn whatever it is they need to do.