Distinctive tool design is great, but only to the extent that it doesn't hamper its intended use as a tool. A company that only says 'No' to its users will end

Distinctive tool design is great, but only to the extent that it doesn't hamper its intended use as a tool. A company that only says 'No' to its users will end up running out of users, eventually. They'll buy the "milquetoast" that gets the job done.