It sounded like the problem affected one 96-well plate. I doubt that it was directly related to the increase in volume. This sort of mix-up can happen very ea

It sounded like the problem affected one 96-well plate. I doubt that it was directly related to the increase in volume. This sort of mix-up can happen very easily - for example, if you load a plate into a machine backwards. They (or rather, their contract lab) need to have better processes and internal controls to catch such errors.