In my field when a customer has an environment with a problem, he or she files a ticket describing the problem to the best of their ability. Some of these custo

In my field when a customer has an environment with a problem, he or she files a ticket describing the problem to the best of their ability. Some of these customers are quite expert in accurately framing the issue, what they've done thus far, and they frequently provide addt'l information answering what would have been my next questions. Other customers are inexpert in stating the problem. Regardless of the customer's level of understanding of the issue, once we take a case (yes, we call them that) we understand it is our responsibility to resolve the issue. Doctors today are literally too busy to care. They never 'Hold the Paper' to the issue. It isn't enough for a patient to manage to have the proper insurance and reach out to a primary care physician; it's now incumbent on you to continually identify the specialist areas which may be germane to your issue and make the appointments and interpret the resulting data. You, are the integral component to saving your own life, as no doctor or other medical professional is there now to provide continuity, or put any of what's happening to you into context. I honestly think there is an opportunity for yet another layer to be inserted into American medicine - that of the patient's advocate, who is smart enough the carry the day, and who simply gives a shit.