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I gave up ~35 slides in. The app wants to notify you to give you updates on flights. It's a handy feature. I've received Delta notifications 5-10 minutes befor

I gave up ~35 slides in. The app wants to notify you to give you updates on flights. It's a handy feature. I've received Delta notifications 5-10 minutes before it's announced at the gates. The "Favorite" prefilled locations are United's two major hubs. A significant amount of their travelers start out or end up at those two locations, so it is saving a lot of users time. The location and notification messages they complain about are Apple's messages. United I'm sure would want to say something more informative. This review is apparently based on a 10 year old's understanding of traveling and tech.

godot 10y ago
I think the issue isn't that it's asking for notif permission at all, it's that it's asking at the wrong time. Most mobile app developers and designers should know that you wait till the moment before it's needed before asking the user, which for this case would probably be after you book a flight successfully. This is for the good of both the customer and the company. The customer actually knows what it's being used for, and the company successfully establishes a communication method with the customer for more engagement. You don't ask for notif permission right at the beginning. That's an amateur app developer mistake. If "Favorite" is United's favorite, maybe it should be renamed "Popular". The term "Favorite" is usually used to indicate something the user set themselves. As for location and notif permission prompts, if as an app developer you think the message isn't informative, typically you explain in your words in a custom UI prompt in your app (about why you want to send notifs) first, and when they click yes, you make the system prompt. Two steps, yes, but higher allow rates for the company, and more information for the customer. I think it's a good practice. I don't think the review is based on a 10 year old's understanding of traveling and tech. I think it's quite valid overall.
- PretzelFisch 10y ago
  Well, the goal of the app is not just buy tickets. You can have flights out side the app that they notify you about, so I see the logic of asking for permissions when they did.
- samuelhulick 10y ago
  I am 100% in agreement with you. (I'm the person who made the slideshow) :)
  - tyingq 10y ago
    Is it your website as well? If so, the mobile experience needs a few tweaks. Especially when viewed in portrait orientation. The arrows to go back and forth are tiny, and very close to the slide window. Which, when your finger overlaps onto, jumps around and zooms. I thought maybe swiping would work, but it does not. The top menu links are pretty tiny as well. I thought it worth mentioning because the amount of work to fix it seems pretty low.
    - samuelhulick 10y ago
      Yes, it's my website and the mobile experience completely sucks. That's the highest item on my to-do list for site updates.

godot 10y ago

I think the issue isn't that it's asking for notif permission at all, it's that it's asking at the wrong time. Most mobile app developers and designers should know that you wait till the moment before it's needed before asking the user, which for this case would probably be after you book a flight successfully. This is for the good of both the customer and the company. The customer actually knows what it's being used for, and the company successfully establishes a communication method with the customer for more engagement. You don't ask for notif permission right at the beginning. That's an amateur app developer mistake. If "Favorite" is United's favorite, maybe it should be renamed "Popular". The term "Favorite" is usually used to indicate something the user set themselves. As for location and notif permission prompts, if as an app developer you think the message isn't informative, typically you explain in your words in a custom UI prompt in your app (about why you want to send notifs) first, and when they click yes, you make the system prompt. Two steps, yes, but higher allow rates for the company, and more information for the customer. I think it's a good practice. I don't think the review is based on a 10 year old's understanding of traveling and tech. I think it's quite valid overall.

PretzelFisch 10y ago
Well, the goal of the app is not just buy tickets. You can have flights out side the app that they notify you about, so I see the logic of asking for permissions when they did.
samuelhulick 10y ago
I am 100% in agreement with you. (I'm the person who made the slideshow) :)
- tyingq 10y ago
  Is it your website as well? If so, the mobile experience needs a few tweaks. Especially when viewed in portrait orientation. The arrows to go back and forth are tiny, and very close to the slide window. Which, when your finger overlaps onto, jumps around and zooms. I thought maybe swiping would work, but it does not. The top menu links are pretty tiny as well. I thought it worth mentioning because the amount of work to fix it seems pretty low.
  - samuelhulick 10y ago
    Yes, it's my website and the mobile experience completely sucks. That's the highest item on my to-do list for site updates.