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OK the UA iOS app definitely has problems. I wonder how it stacks up against other airlines' apps? How do the airlines' apps stack up against 3rd-party apps l

• tyingq 10y ago
  They all suck. It's a hard space to get right, especially to get right across 4 different UIs (desktop, mobile web, Android, iOS). And, pieces of the functionality across even more UIs, like the airport kiosks. It's basically a thousand tiny cuts. For example, if the user selects an outbound flight, then changes the return date to one day earlier...it may have invalidated the pricing on the outbound flight. Similar if they pick flights and then input a birthdate past a certain range. They are now an "unaccompanied minor". Prices are different, and they can't be on any connecting flights...nonstop or direct only. Just two examples, as mentioned, there's a lot of this sort of complex business process. And, most invested in their backend services during the "desktop mostly era". So a fair amount don't have reasonable services layers...the business rules are locked up in some layer that isn't easily exposed to all 4 UIs. Most are just now coming out of that barrier, piece by piece. Legacy is a bitch.