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I think it's great for doctors to solicit feedback from departing patients to see if there is anything they could be doing better. But on a related note: I'm n
by dabbledash 10y ago
I think it's great for doctors to solicit feedback from departing patients to see if there is anything they could be doing better.
But on a related note: I'm not sure about the value of using patient satisfaction surveys to evaluate physician performance generally. Patients will love doctors who tell them what they want to hear, over-prescribe antibiotics, over-prescribe powerful pain killers, go along with non-vaccination, prescribe homeopathic remedies or similar nonsense.... I think most people are not in a good position to evaluate the quality of care they're getting outside of things like bedside manner, so I wouldn't pay much attention to reviews for doctors.
- henrikschroder 10y agoI saw a study of patient satisfaction across the entire healthcare field which showed that overall patient satisfaction was the highest for massage therapists, and the lowest for oncologists. The former deliver no bad news ever, and treat to make you feel good and relaxed, the latter deliver nothing but bad news, but they probably save your life. So what happens is that people mistake their subjective feelings for the objective quality of care, and discount the value of being alive immensely.