Chase should be able to do that kind of card replacement too. Me, I cancelled my AmEx the second time they flagged my card-present $30 grocery store transactio

Chase should be able to do that kind of card replacement too. Me, I cancelled my AmEx the second time they flagged my card-present $30 grocery store transaction as fraud. There was no other hint of fraud on the account, but my buying groceries 100 miles from my home (in California) was enough to trip their algorithm. I could forgive the false positive, but AmEx's customer experience here is terrible. They declined the transaction and then called my call phone from an unrecognized caller ID. The call came from an Indian call center with very poorly trained staff reading a script at me to verify I had the card. So here I am in a stressful situation: can't buy my groceries, embarrassed my card is declined. And they decide that's the time to outsource to some lowest-bidder call center. Talk about contempt for the customer.