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Indeed, you're right. It follows a similar model to services that do appointment reminders via text message, which is becoming very common. The permission chec
by ljoshua 10y ago
Indeed, you're right. It follows a similar model to services that do appointment reminders via text message, which is becoming very common.
The permission check becomes vital: it's part of the patient authorization at, for example, a first visit, and is best when also followed by a verbal authorization upon checkout. It's one of the big hurdles we're trying to overcome obviously, but we believe there are proper ways to do it and make it work within the boundaries of regulation and privacy. No good problem worth solving is without difficulties, right? :)
- Herodotus38 10y agoI wish you luck. I think your approach is far better than the mailed sheets of paper surveys I inevitably toss in the recycling bin that arrive 1-2 weeks after my children's appointments. Do you guys use any sort of incentive to boost responses?
- ljoshua 10y agoThanks! No incentives right now, as we don't want to bias the data. Response rates have been high enough though to blow other mediums away (by a factor of 5x roughly).