3 ms·
Couldn't you have taken it back to the place where you bought it? As a European, it seems a bit weird that you have to go through your credit card company to de
by lucaspiller 10y ago
Couldn't you have taken it back to the place where you bought it? As a European, it seems a bit weird that you have to go through your credit card company to deal with this. So if you pay cash and something is faulty you are SOL?
Here the guarantee against faulty goods is a minimum of 2 years. It's on the seller, not the manfuacturer, to repair or replace it if something goes wrong. I'd expect most stores will just straight up give you a refund for something like this.
- mintplant 10y ago> Couldn't you have taken it back to the place where you bought it? This would generally be the first option, yes, even in the USA.
- salesguy222 10y agoSure you could try it, but it is very hit and miss. Typically you will be bounced around from hotline to hotline until you are worn out, or they tell you yes/no refund. With a credit card company that has a decent level of respect for you as a customer, you call them, dispute the payment, and the credit card company handles the rest, ESPECIALLY under $25.
- massysett 10y agoWhen I have disputed, I'm asked if I tried resolution with the merchant first. I've never had the impression that dispute is a first resort solution. Many merchants actually want to please their customers.
- salesguy222 10y agoThat's fine, and when you run into a merchant that doesn't care, make sure you have a credit card company like mine that takes disputes seriously ;)
- rkho 10y agoA bit more context, this was Amazon several weeks outside their return window (the defect started a month in) and they declined. I don't blame them at all.