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Given how well United handles anything (or Republic for that matter) soon you will be required to beg for mercy before boarding. Why would anyone in their right
by coldcode 9y ago
Given how well United handles anything (or Republic for that matter) soon you will be required to beg for mercy before boarding. Why would anyone in their right mind fly United any more? An airline with no clue about customer service whatsoever, nor for that matter even following their own procedures. If the TSA and your own airline department in charge of such things says its OK you really don't have a leg to stand on when you get sued. Much less the court of public opinion.
- brandon272 9y ago> Why would anyone in their right mind fly United any more? If they're like me and they don't live in a major metropolitan area, oftentimes the choice of airlines is limited and one airline might consistently be a lot cheaper than the other choices you might have depending on the airline network and required flight connections. That's why when I see things like this happen I view it as obviously bad PR for United but it seems like consumers don't have much choice in many scenarios unless they want to pay substantially more per ticket.
- bmh_ca 9y agoThe price just isn't on the ticket.
- perseusprime11 9y agoBezos may have written his annual letter with United in his mind. Not all companies understand how to delight customers and United is at the bottom of the barrel.