I don't doubt it. They always treated me well on the phone, but when I needed them to actually fix a problem they fell on their face and thew up their hands lik

I don't doubt it. They always treated me well on the phone, but when I needed them to actually fix a problem they fell on their face and thew up their hands like they were powerless. I ended up having to solve it myself which blew the whole point of using them. I may be an outlier.