This is a very good writeup. I think we can all agree about the terrible perception this has on United (and once you have perception, facts don't matter). But c

This is a very good writeup. I think we can all agree about the terrible perception this has on United (and once you have perception, facts don't matter). But clearly outlines that the facts are against United, too. Whether he knew it or not, good on David Dao for standing up for his legal rights.