3 ms·

For whatever it's worth, I've never had issues. They seem to have mostly cut the 'lifetime' part of "lifetime guarantee", and still deal with defects even outsi

For whatever it's worth, I've never had issues. They seem to have mostly cut the 'lifetime' part of "lifetime guarantee", and still deal with defects even outside of a one year window. I suspect it's mostly a matter of REI employees having more discretion than most retail workers - they're usually quite outdoorsy and have a decent eye for what's an unreasonable failure.

ghaff 10y ago
That's good to know. I've been annoyed a few times over the years when I've run into someone who was basically boasting about how he wore stuff out over a number of years and just took it into REI for new kit. Why we can't have nice things and all that. I agree that REI staff are much better than average.