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> Although REI also eliminated their lifetime guarantee. IIRC, that was due to blatant abuse (e.g. people scrounging up worn-out stuff from garage sales to tra

• ghaff 10y ago
  People abuse these sorts of guarantees. Always have. Always will. But it hasn't made LL Bean get rid of theirs. And, especially for many of the sort of goods REI sells, I may not use them much and if they blow a seam or something after a couple of years after they've been used a couple dozen times, I don't think I'm abusing anything by asking them to repair or replace. So, yes, I understand why they cut the guarantee but, as a longtime customer, I don't like it. (I assume they're still reasonable on a case-by-case basis.)
  • Bartweiss 10y ago
    For whatever it's worth, I've never had issues. They seem to have mostly cut the 'lifetime' part of "lifetime guarantee", and still deal with defects even outside of a one year window. I suspect it's mostly a matter of REI employees having more discretion than most retail workers - they're usually quite outdoorsy and have a decent eye for what's an unreasonable failure.
    • ghaff 10y ago
      That's good to know. I've been annoyed a few times over the years when I've run into someone who was basically boasting about how he wore stuff out over a number of years and just took it into REI for new kit. Why we can't have nice things and all that. I agree that REI staff are much better than average.