"Let's tease this situation apart." United Airlines' core concern is for the safety and security of our passengers. Mr. Dao, a passenger on a recent flight was

"Let's tease this situation apart." United Airlines' core concern is for the safety and security of our passengers. Mr. Dao, a passenger on a recent flight was politely asked to leave the flight after a safety-critical United employee had to board and take his place. The safety and security of all our passengers is paramount at United. After repeated attempts to disembark, Mr. Dao became belligerent and eventually posed a safety risk for passengers and crew members, requiring the contact of the Aviation Police. The police arrived and handled the situation according to C.R.C 1875.12. At least two non-physical attempts were made to diffuse the situation before a physical response was required. Acting in accordance with the law, officers used a reasonable and warranted amount of force to remove Mr. Dao from his seat, eliminating the safety risk he posed to United crew and other passengers, and also to himself. We thank the officers and United crew for their quick attention to this matter, which likely prevented further safety and security problems from arising. At United, we are committed to the safety and security of all passengers and crew.