That statement contains a ton of passive voice. Here's the active voice version, for contrast: "We needed to contact Chicago Aviation Officers to help because

That statement contains a ton of passive voice. Here's the active voice version, for contrast: "We needed to contact Chicago Aviation Officers to help because the passenger unfortunately compounded the situation by refusing to deplane after we politely asked him to do so." Notice that in the original statement, all humans have been moved from subjects to objects, mere instruments of authoritative concepts like "the situation" and "[what is] necessary".