I get that this is a factor for huge companies. They can avoid their own employees and instead try to navigate Amazon's, Google's or Microsoft's service departm

I get that this is a factor for huge companies. They can avoid their own employees and instead try to navigate Amazon's, Google's or Microsoft's service departments. And I get it : mostly a big step up. It's a sad commentary on the quality of most organizations. And especially in those cases, it's not worth it. A good IT department would be far cheaper than paying for a high-traffic site with lots of backend infrastructure like a bank would have.