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For me it's been shipping issues. At some point Amazon became really unreliable with their delivery date "guarantees". I've had four separate packages simply no
by mintplant 10y ago
For me it's been shipping issues. At some point Amazon became really unreliable with their delivery date "guarantees". I've had four separate packages simply not arrive at all, and plenty more that were a few days to a week late. Confusingly, the Amazon app seems to mark a package as "delivered" when the estimated date is reached, regardless of its actual status. When you dig into the tracking information, sometimes it shows a "shipping in progress, expected delivery:" message with a date in the past, other times a note that "something seems wrong here, we're not sure where your package is". This suggests disorganization in a company that talks itself up as a logistics giant.
Upon calling support, you of course learn that their use of the word "guarantee" is meaningless. Even if you're paying $99/year for it with Prime, the best they'll do is (attempt to) send a replacement shipment.
- baddox 10y agoThat must be a highly local phenomenon. I had great shipping experiences in rural Missouri, then when I moved to San Francisco they became ridiculously great. I was getting packages the next day long before they started offering next day shipping. In fact, I agree with other common complaints about Amazon (counterfeiting, higher prices) but still often go with them because I'm confident the product will show up quickly.
- mintplant 10y agoI've experienced it in both San Jose and San Diego. Not exactly the middle of nowhere.
- arrosenberg 10y agoI've rarely had a problem with Amazon in San Diego, but as someone who ships ~1,000 packages a month through USPS - our local postal service leaves a lot to be desired in terms of reliability and consistency.
- BurningFrog 10y agoYou may also have a package thief.
- malandrew 10y agoThis is what I suspect. I lived in a condo that was often targeted by thieves due to the known affluence of the condo. So many packages and bikes have been stolen from that building despite being a modern building with two FOB controlled doors. If you live in a nice place or neighborhood, package theft is a fact of life.
- mintplant 10y agoIn that case it wouldn't be showing up on Amazon's tracking.
- ReverseCold 10y agoI also have this problem ~25% of the time on 1 day items. The package comes a day later usually. Especially annoying when, for example, the last part of my PC was set to arrive one day and I had to wait.