> "Customer obsession" is not actual, actionable advice because it's not even measurable. Not quantitatively perhaps, but qualitatively? Oh yes; it can be fel

> "Customer obsession" is not actual, actionable advice because it's not even measurable. Not quantitatively perhaps, but qualitatively? Oh yes; it can be felt. There are some very large organizations where the employee and managers' main objectives are to get themselves a promotion or bigger bonus and, though it's never explicitly said, the health of the company or welfare of the customer is only a secondary goal.