4 ms·
You're right to say that doing away with overbooking would simplify the system, simplify the logistics. As a consumer though, it would makes things more compli
by manarth 10y ago
You're right to say that doing away with overbooking would simplify the system, simplify the logistics.
As a consumer though, it would makes things more complicated and/or more expensive. I would argue that in most cases, the airlines are in a better position to handle the complexity and costs than the individual consumers, who may be delayed, break down on the way to the airport, whatever.
This particular scenario is bizarre and unwarranted for two main reasons:
1. The event happened after the individual had boarded the aircraft. If the dispute had happened at the gate, the individual would have had to use violence to board the aircraft. As it happened after he had boarded, it was the aviation authorities (at the request of United) who resorted to violence, to remove the individual. It's also worth considering that violence at the gate is more easily contained (minimising harm to anyone, including the perpetrator) than violence on a confined aircraft. It's also worth noting that in all of the video footage available, the individual shows no signs of violent behaviour.
2. The flight wasn't even overbooked. It appears to be a last-minute decision for United to ship crew to a new location, whilst also deciding to give the crew precedence over paying passengers, who had already boarded. There's been some suggestion that there is no legal precedence allowing them to do this.
I think the practice of "over-booking" is unduly taking the fall in this example, because the flight wasn't over-booked, and even an over-booked flight shouldn't create the circumstances for this type of harm.