That's the part that drives me crazy about this situation here. I don't see any reasonable defense for involuntarily bumping a paying customer for an employee.

That's the part that drives me crazy about this situation here. I don't see any reasonable defense for involuntarily bumping a paying customer for an employee. Especially in this specific situation! It's a five-hour drive to Louisville from Chicago. United should have chartered a van for the employees and driven them there.