>If there were several Uber drivers near an Uber rider but one of those drivers was also frequently available on the Lyft network, as seen by the Hell program,

>If there were several Uber drivers near an Uber rider but one of those drivers was also frequently available on the Lyft network, as seen by the Hell program, Uber’s ride-dispatch team was supposed to “tip” that ride request to the driver who was “dual apping,” or typically looking for riders through both the Lyft and Uber apps, sometimes by using two different smartphones at the same time. The person involved in the program called it “privileged dispatch” and said Uber aimed to use that to squeeze Lyft’s supply of drivers. [from the original article on The Information] I think this should be the most controversial part of the program. Essentially, Uber favored its drivers who used both Uber and Lyft at the expense of its drivers who were strictly loyal to Uber.