So two days ago my 2-month old Dell UltraSharp monitor broke with flickering and some cosmetic damage. I reached out to Amazon rep because I bought from there.

So two days ago my 2-month old Dell UltraSharp monitor broke with flickering and some cosmetic damage. I reached out to Amazon rep because I bought from there. The repr and I spoke and did some testing. Eventually he said he would help me make an exception by sending me a replacement without any fees, a pre-paid return label, and do a two-day guarantee shipment, despite the return window has already passed (it was April 6th, last week). I got my new monitor today, and I am happy. The repr said because of my purchase history. I am a good customer to them, someone who have bought probably couple thousand dollars worth of goods from Amazon over the years. AWS itself also offered to eliminate all of the charges on my account after a huge spike on billing (which is believed to be the results of network attacks) under no questions. This is how you build a $300B company. You take constant short-term losses over long-term gains. United Airline has a long fucking way to learn how to treat its customers. If customer B's flight had a mechanical failure, should do this: UA: "Sorry, we have a mechanical problem, do you wish to take the next flight? We will offer you a voucher." B: "No. I need to get there on time." UA: "Do you wish to take an economy seat? Our first-class is full." B: "No. I am a priority seating customer." (<--- does this shit even exist?) UA: "I understand. We will ask if anyone on the current flight is willing to give up." UA: "HEY PEOPLE ANYONE WANT TO GIVE UP THEIR SEAT FOR X AMOUNT OF MONEY AND INCENTIVES?" UA: "Okay no one. Increasing. We still have a few minutes left to auction a seat for an economy seat swap." UA: "Sorry Sir / Madam. No one is willing and the flight is destined to leave now, so we can't hold up the 365 passengers onboard. We are sorry for your inconvenience, we will see if other airlines have seats available and we can help arrange a flight for you based on your continued support of United Airlines." Now either B take it or leave it. Done. One airplane's delay is a delay for other 100 flights waiting to leave the airport on time. Win 100 customers over 1 customer. This is grade-school manner, fucking grade-school manner. Change your policy now if you are so serious about good customer service and fear of law suits. Actually now I come to think of it, airlines should build an auction/seat auction app.