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Overboooking probably accounts for most of these incidents, but in this particular case they had to switch to a slightly smaller plane due to mechanical issues.
by tlrobinson 10y ago
Overboooking probably accounts for most of these incidents, but in this particular case they had to switch to a slightly smaller plane due to mechanical issues. So eliminating overbooking won't fix this problem completely.
However, having a policy of not forcing passengers to relinquish seats they've already sat down in would...