United CEO Oscar Munoz was formerly a top executive at railroad CSX. It is any wonder that he treats his passengers as FREIGHT, not as PEOPLE? My wife and I t

United CEO Oscar Munoz was formerly a top executive at railroad CSX. It is any wonder that he treats his passengers as FREIGHT, not as PEOPLE? My wife and I try to fly Southwest whenever possible. They are the only airline (perhaps the only transportation organization) whose employees actually care about their customers' travel experiences.