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Been flying for 25 years, 1.5 million miles total, most of that on United. US airlines have been through hell over the last 16 years. Bankruptcies, union battle
by 11thEarlOfMar 10y ago
Been flying for 25 years, 1.5 million miles total, most of that on United. US airlines have been through hell over the last 16 years. Bankruptcies, union battles, fierce competition, and not to mention, the real threat that someone could blow up or intentionally crash the plane they're flying, all contributed to a mentality that the employees have to stick together to survive.
The end result is that US airline employees see their loyalty to each other as more important than customer service.
This mentality enables the micro-selling, endless class stratification, rigid authority and the generally unpleasant demeanor of staff. They're really not friendly in the US, and strikingly different from, say, Asia-based carriers.
- 1_2__3 10y agoWhat you call "hell" I call record profits. Sorry if you're trying the tired old "the best way to lose millions is to buy an airline" bullshit this probably not the thread to do it in.
- Markoff 10y ago> US airlines have been through hell over the last 16 years. Bankruptcies, union battles, fierce competition, and not to mention, the real threat that someone could blow up or intentionally crash the plane they're flying, all contributed to a mentality that the employees have to stick together to survive. So you say US market is more competitive than European and have more strikes than European airlines and less risk? I call that very poor excuse compared to European airlines, which work under harsher conditions than American, but still keep level of service higher than American airlines (of course both are inferior to Asian carriers).
- 11thEarlOfMar 10y agoI said nothing about European airlines. But I've wondered how much worse it would have been here if Ryan Air or Easy Jet had moved in.
- Markoff 10y agois there any reason to believe it could be worse than status quo?