People usually like to interact with other people for that "human touch", and even quote it as a reason why they won't lose their job to automation. I think I

People usually like to interact with other people for that "human touch", and even quote it as a reason why they won't lose their job to automation. I think I would rather interact with a robot than with a crew that has procedures so rigid (and dumb) that they are not allowed to have empathy. I think that's sadly representative of the corporate mindset brought to the extreme. The consumer is not king anymore, it's a product. When did this start? I wonder.